PRIVACY POLICY
This Privacy Policy describes how NeuralVisions.ai ("Company," "we," "us," or "our") handles your Personal Information (as defined below) in connection with your use of our website(s) listed in Schedule A and any related services, applications, or platforms that link to or post this Policy (collectively, the "Website"). It also describes the choices and rights available to you regarding our use of your Personal Information.
BY USING THE WEBSITE, YOU REPRESENT THAT YOU ARE AT LEAST 18 YEARS OF AGE. IF YOU ARE UNDER 18, PLEASE DO NOT USE OR ACCESS THE WEBSITE.
We may revise this Privacy Policy from time to time. If we make material changes, we will make an effort to notify you, such as by posting a notice on our Website or emailing you, and the updated policy will be posted via the link on our Website. Your continued use of the Website after these changes become effective means you accept those changes.
If you have any questions or concerns about this Privacy Policy, please contact us at admin@neuralvisions.ai.
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1. SCOPE OF THIS PRIVACY POLICY
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This Privacy Policy applies to information we collect online through our Website and certain offline interactions with you. It does not apply to information collected by third-party sites or services that link to or are accessible from our Website, which have their own privacy policies.
We are committed to the highest standards of ethical practices and to safeguarding your privacy. Except as disclosed in this Policy, we do not sell, rent, barter, or otherwise share your Personal Information with unaffiliated third parties for their own direct marketing purposes.
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2. WHAT PERSONAL INFORMATION WE COLLECT
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Registration and Account Information. When you register or create an account, we may collect Personal Information such as:
- Name
- Email address
- Telephone number
- Physical address
- Billing information (e.g., credit card numbers, card security codes, bank routing numbers)
- IP address, unique device identifier
- Demographic information such as age, gender, and zip code
Other Information You Provide. We also collect information you provide when you:
- Submit customer service inquiries
- Participate in community postings (forums, chat rooms, feedback, or blog comments)
- Request more information about our products or services
Information from Other Sources. We may combine information we receive from third parties or our affiliates with information we collect about you to update, expand, and analyze our records and provide services that may be relevant to your interests.
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3. ANALYTICAL AND COOKIE INFORMATION
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When you interact with our Website, we automatically collect certain information ("Analytical Information") for statistical and analytical purposes. This may include:
- Source IP address
- Location and time of access
- Browser type and language
- Screen resolution
- Session identification number
- Pages visited, search terms, and referring websites
Cookies and Similar Technologies. Our Website uses cookies, web beacons, and similar technologies ("Cookies") to improve your experience, for analytics, and for marketing. Cookies are small text files stored on your device that allow us to recognize your browser or device and remember certain information. You can control or delete Cookies through your browser settings. If you choose to block all Cookies, certain features of the Website may not function properly. We currently do not respond to "Do Not Track" signals.
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4. CHILDREN'S PRIVACY
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This Website is not directed to individuals under 18, and we do not knowingly collect Personal Information from anyone under 18. If you are under 18, you should not use or access this Website. If we discover we have collected Personal Information from someone under 18, we will delete it promptly.
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5. HOW WE USE YOUR PERSONAL INFORMATION
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We use your Personal Information to:
- Provide, personalize, and improve the Website and our services
- Process your subscription orders and payments
- Communicate with you about orders, products, services, and promotional offers
- Respond to your inquiries or requests
- Maintain your account and manage our relationship
- Prevent or detect fraud, protect against abuse, and address security issues
- Comply with applicable legal requirements and enforce our terms
We may share your Personal Information with:
- Service Providers who assist with internal operations (e.g., hosting, analytics, customer service). They are authorized to use your Personal Information only as necessary to provide services to us and not for their own direct marketing.
- Payment Processors when you make a purchase or subscription; your payment information is provided directly to the third-party payment processor. (See Schedule B for a list of service providers.)
We do not sell or rent your Personal Information to third parties for their own marketing purposes.
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6. CALIFORNIA RESIDENTS
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If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA) (as amended by the CPRA). These may include the right to:
- Know what categories of Personal Information we collect
- Delete certain Personal Information (subject to exceptions)
- Opt out of the sale or sharing of your Personal Information (we do not sell Personal Information)
- Non-discrimination for exercising any of these rights
If you wish to exercise any of these rights or have questions about them, please contact us at admin@neuralvisions.ai. We will verify your identity before responding to any request to help protect your information.
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7. GDPR (EEA RESIDENTS)
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If you reside in the European Economic Area (EEA), you have the following rights regarding your Personal Information:
- Access: Request a copy of the Personal Information we hold about you.
- Rectification: Ask us to correct any inaccurate data.
- Erasure: Request that we delete your Personal Information, subject to legal or contractual obligations.
- Restriction: Restrict or object to the processing of your Personal Information.
- Portability: Request we transfer your Personal Information to a third party.
- Complaint: Lodge a complaint with a supervisory authority in the EEA if you believe we have violated your data protection rights.
Legal Bases for Processing. We collect and process your Personal Information based on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (e.g., improving our services and securing our Website)
For international data transfers, we may rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs). By using our Website, you consent to the transfer of your Personal Information to the U.S. or other countries where our service providers operate, which may have different data protection laws than your jurisdiction.
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8. DISCLOSURE IN EMERGENCIES OR WHEN REQUIRED BY LAW
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We may use or disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation or legal process
- Protect or defend our rights or property
- Act under emergency circumstances to protect the personal safety of users or the public
- Investigate, prevent, or take action regarding suspected or actual illegal activities
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9. DATA RETENTION
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We retain your Personal Information for as long as your account is active, as needed to provide you services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Unless otherwise required by law, we will generally retain Personal Information for a maximum of ten (10) years from your last interaction with us unless you request deletion sooner (subject to any legal obligations).
Please note there may be residual information in our databases, access logs, and other records that may or may not contain your Personal Information, which will not be removed.
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10. SECURITY MEASURES
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We use commercially reasonable safeguards (physical, electronic, and procedural) designed to protect your Personal Information. Despite our efforts, we cannot guarantee the security of any information transmitted via the internet or any public network.
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11. LINKS TO EXTERNAL SITES
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For your convenience, we may provide links to websites operated by third parties. We are not responsible for the actions or privacy policies of such sites. We encourage you to review the privacy policies of these third-party sites before providing them with any Personal Information.
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12. CONTESTS AND PRIZE DRAWS
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Any contests or prize draws we offer will include their own set of rules, which may describe how we use and disclose any information gathered in connection with these events. If different from this Privacy Policy, those specific rules will apply.
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